Do you manage people? What Kind of a manager do you think
you are? What kind of a manager do you think the people you manage think you
are? Do they think that you’re firm, but fair? Do they think you’re a pushover?
Or do they think that you’re just a plain old @#$%^!
At some point every leader needs to take the time to step
back and look at how they do their job and at how they are perceived. And maybe
one of the most important things that they can consider is the words they use
when managing a wide array of leadership and management scenarios. What do you
say and how you say can make the difference between being a boss that everybody
loves and one that everyone hates! It can make the difference between keeping
key staffers and losing them to your competition.
To help with that process is a clever little book that every
manager should keep handy on their credenza; The Manager’s Phrase Book by Patrick Alain. Alain breaks the book
down in to a wide range of everyday business scenarios that managers must
confront and deal with on a regular basis. He also shows you responses that
range from the good to the bad to the downright ugly!
I think at one point or another in our careers we have come
across that boos that always said just the right thing at the right time; and
by contrast one that drove a nail in your heart while pulling the knife out of
your back. The Manger’s Phrase Book covers everything from motivation and
personal situations to bad behavior and dealing with problem employees.
While you’re not likely to commit the over 3000 powerful
phrases to memory, what the book does is to get you thinking about how to do a
better job of communicating with your staff. You may see any number of things
that might turn on the light bulb and have you thinking how you could have
handled a situation more appropriately if you had simply said things in a
different way. Aside from being a handy tool in your management tool belt; it
will also provide great food for thought.
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